Tips for Selecting the Right PBX System
The popularity of hosted-private branch exchange (PBX) solutions has paved the way for an excess of information concerning such virtual telephony systems. Nonetheless, small business owners need to take into account the advantages and disadvantages of both hosted PBX and on-premise PBX systems when examining a new system for their operations.
On-premise systems often need a sizable upfront investment, in contrast to hosted systems, which are paid for with cheaper monthly payments. However, buyers need to look into the entire cost of ownership of the said systems besides the initial capital needed to avail of a new phone network.
Specific or Bundled Functionality
In these days, the technical features of hosted and on-premise PBX systems are generally equal. But one difference is the manner in which such features are grouped. Hosted PBX providers typically merge features and collect a permanent per-user rate. On-premise PBX, on the other hand, mainly comes with more flexibility on the features and functionality they intend to pay for (specifically, giving a greater level of customization for particular users).
Should customization be a must, buyers need to make this clear from the get-go as they work with PBX service providers. Buyers might need to shop around to locate a hosted provider that provides the right bundle. As an option, buyers must have a detailed list of features for hosted providers to be assured they receive an accurate price quote.
Customization is generally possible with on-premise systems, as an internal IT specialist typically manages the system’s deployment and management. When it comes to hosted systems, customization is commonly done by the provider. Though vendors can offer some customization, they generally cannot make highly unique customizations for each customer.
If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If selecting a hosted option, discuss with a vendor the specific customizations you require and what they will be able to offer.-
To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. Using hosted PBX solutions, voice and data packets will usually contend for preference, which lowers voice quality. Hosted vendors can provide a Session Border Controller (SBC) tool to help boost data quality, but this is going to dramatically increase the system’s cost and intricacies.
Tech Support Costs
If you manage your own data right now, most probably you already have an IT team of your own, and having a hosted PBX system is unlikely to affect your current staff. Instead, this will only transfers support tasks to an external party and raises to your present support expenses (rather than decreasing them). If you have no IT team yet, then hosted PBX may just save your business from the necessity of employing an entire technical team.